The University of SydneyPage 38Example #1 (cont’d)–2: The attitude of the “Listener” towards the “Speaker” also gets influenced.–Why this is important?The onus of adjusting personal attitude for successful delivery of services resides with the “Listener”. Inability to handle this relationship often results in superior-subordinate conflicts. This also leads to possible creation of disgruntled employees, which is a serious security threat.SPEAKERLISTNER
WHAT IS SAIDWHAT IS SPOKEN ABOUT1243(Reference)Nursing supervisorNursePatient
Automated monitoring of theory sessions